Almost 2 years ago I bought a Canon ZR-60 video camera. I’d read reviews that said it had loud motor noise that showed up on the recordings, but mine worked fine – no noise, no problems. Until about a month ago, that it. At that point I was about to film something and the viewscreen was black. The battery was fine, as was play back operation. Just no camera functionality. With trepidation I mailed the camera to Canon’s service center. The warranty period was over, so I didn’t know how much it would cost.

Today I got the camera back (by Fed-Ex). They’d fixed the problem and serviced the camera – all for free. Their service certainly exceeded my expectations.

Way to go Canon!