For the first time I can remember, I just bought “postal insurance” on a package I mailed. Being naturally curious, especially of any bureaucracy, I asked questions so that I might better understand what I was paying for.
Postal insurance covers me (the item I am sending) up to the amount of insurance against loss or theft. For me, this translated into my paying extra to actually get the package to where I was sending it. The customer service representative did not follow my logic for several minutes, but eventually she admitted I was right.
At first she thought I was accusing the USPS of soemthing! I suppose I can understand how it seems accusatory, since I asked questions like, “So, insuring this package really just protects me from the postal service losing this package?”
I did not lose my cool; I was not upset. Ok, I was a little upset. It seems clear to me that I paid the initial $3.75 (or so) to “maybe” get the package delivered. if I was only willing to pay $3.75, then a light-fingered postal employee or a truck fire or whatever else were chances I was willing to take.
For an additional $3.75 (or so), the USPS was willing to assure me they wouldn’t let their dishonest employees near my package, nor would they be reckless in loading my package onto a truck that was going to catch fire.
Do you suppose in the “good ol’ days” companies actually took responsibility for items left in their hands without the customer paying extra?